Lawn Phone Privacy Policy

Privacy Policy for Lawn Phone, LLC

Last Updated: 11/12/2024

Lawn Phone is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information through our website, phone calls, and SMS messages. By interacting with us through these channels, you agree to the practices outlined below.

  1. Information We Collect

We may collect personal information through our website, phone calls, and SMS messages to provide services to you and improve your customer experience.

  • Website: When you visit our website, we may collect personal information you voluntarily provide, such as your name, phone number, email address, and any other details necessary to fulfill your service request. We may also collect technical data, such as your IP address, browser type, and device information, to enhance website functionality.
  • Phone Calls: When you contact us via phone, we may collect personal information such as your phone number, name, and details relevant to your service inquiry or customer support needs. Calls may be recorded for quality assurance and training purposes.
  • SMS Messages: When you opt-in to receive SMS messages from us, we may collect your phone number, consent status, and any messages sent or received for service communication purposes.
  1. How We Use Your Information

We use the information collected to:

  • Provide, improve, and personalize our services.
  • Respond to inquiries, requests, or service needs.
  • Send SMS messages regarding your services when you opt-in or initiate a text message to us.
  • Maintain records for customer service, training, and legal requirements.
  1. SMS Messaging and Consent

By texting us or opting in for SMS communication, you consent to receive automated and manual text messages from us. Message frequency may vary based on the nature of our communication. Standard message and data rates may apply based on your mobile carrier. You may unsubscribe at any time by texting “STOP” or receive assistance by texting “HELP.”

  • Opt-in: You may initiate SMS communication by texting us first, or request to opt-in during a phone call using interactive voice response (IVR) technology.
  • Opt-out: To stop receiving SMS messages, reply with “STOP” at any time, call our main phone number, or email us at [support email].
  1. Sharing Your Information

Your personal information will not be sold to third parties. We may share it with trusted third-party partners to assist in providing customer service or essential services. These partners are required to use your information only for purposes directly related to their service function.

  1. Marketing Communication

If you have opted in, we may send occasional marketing communications. You can opt out of marketing messages by calling, texting, or emailing us at our main phone number or support email.

  1. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. However, no transmission over the internet or via SMS is completely secure, and we cannot guarantee the security of your data during transmission.

  1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The latest version will always be available on our website.

  1. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Lawn Phone, LLC
Phone: 208-881-4040
Email: support@lawnphone.com
Address: 2452 E 26th N, Idaho Falls, ID 83401

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