Features
Core PBX Features |
Included |
| Extensions | Unlimited |
| Call Routing by DID & CID (DDI) | |
| Receive Voice Mail via Email | |
| Calling Line Identification Presentation (CLIP) | |
| Call Transfers (Blind & Attendant) | |
| Calling Line Identification Restriction (CLIR) | |
| Call Forward on Busy (CFB) | |
| Call Forward on No Answer (CFU) | |
| Hold (CW) incl. Custom Music on Hold | |
| Intercom / Paging | |
| Call Parking / Pickup | |
| Busy Lamp Field (BLF) | |
| Voicemail |
Office Productivity |
Included |
| Auto Attendant / Digital Receptionist | |
| Ring Extension & Mobile Simultaneously | |
| Integrated Fax Server (Inbound Only Central and per User) | |
| 3CX Apps: Windows and Web Client, iOS, Android | |
| Directory (Company & Private Phonebook) | |
| Sync with Office 365 (Users’ Phonebook) | |
| Call Query against DB & CRM | |
| Web Conference Dial-In | |
| Web Conferencing (incl. Polls, PDF-Share, Screen Share, Remote Assist & Record) | 100 Participants* |
Call Center Features |
Included |
| Call Logging | |
| Click2Call Browser Extension | |
| Click2Talk | |
| Click2Meet | |
| Website Live Chat and Talk | |
| Call Queue Group Rights Management | |
| CRM Integration | |
| Sync with Office 365 (Azure AD) | |
| Call Queuing | |
| Supervisor Agent Status Override | |
| Switchboard | |
| Wallboard | |
| Callback | |
| Call & Queue Reporting | |
| Barge In / Listen In / Whisper | |
| See Group Recordings |
More details:
Apps & Features
With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphone for Windows, WebRTC softphone and clientless web conferencing, you are guaranteed to be kept in the loop, always and everywhere. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin.
- Free for up to 250 participants
- Unlimited users regardless of edition
- Initiate a conference with one single click
- Dial-in to meetings by phone
- Correlated operability between VoIP and video
- Bandwidth Management and Control
- Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
- Pre-upload PDFs before meetings
- Easy to use polling tool for feedback
3CX Live Chat & Talk: Next Level Customer Communications
- Allow customers to chat, call or meet with you directly from your website
- Completely free for you and your customers – no additional subscriptions or charges
- Real-time communication from your website integrated with your PBX
- Easy to configure in a few simple steps!
Security & Backup
When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security has been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection & blacklisting of SIP Attack tools
- Global IP Blacklist automatically updated for participating PBXs
- Traffic to 3CX apps is encrypted via the 3CX Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Revolutionary VoIP Security with A+ rating from SSL lab
- Automatic Failover for instant backup
- Encryption between browser and the website ensured via HTTPS
- Limit access to 3CX management console based on IP